Cancellation policy

Asta Lan Vera — Refund & Cancellation Policy

Last updated: August 2026

Our Commitment

Every session, reading, and healing journey offered through Asta Lan Vera is prepared with deep care and intention. Because our services involve significant personal time, energy, and preparation, we ask that you read this policy carefully before booking.

Consultations & Readings (Astrology, Mediumship, Shamanic Sessions)

  • Cancellations made 48 hours or more before your scheduled session are eligible for a full refund or a complimentary reschedule — your choice.
  • Cancellations made within 48 hours of your session are non-refundable, as preparation work will already have begun. We are happy to reschedule once at no additional charge where possible.
  • No-shows (failure to attend without prior notice) are non-refundable.
  • If we need to cancel or reschedule, you will receive a full refund or priority rebooking.

Digital Deliverables (PDF Reports, Recorded Readings)

  • Once a digital product has been delivered to you, it is non-refundable, as it is a personalised, one-of-a-kind creation.
  • If you experience a technical issue receiving your file, please contact us within 7 days and we will resolve it promptly.

Mentorship Programmes

  • A cooling-off period of 14 days from the date of purchase applies, provided no sessions have taken place and no materials have been accessed. Within this window, a full refund will be issued.
  • After the cooling-off period, or once sessions or materials have commenced, refunds are not available. In exceptional circumstances, we may offer a partial credit at our discretion.

Monthly & Weekly Subscriptions

  • You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you will not be charged again, and you retain access until that date.
  • Subscription fees already charged are non-refundable.
  • To cancel, please contact us directly at connect@astalanvera.com or manage your subscription from your account.

How to Request a Refund or Cancellation

Please contact us at connect@astalanvera.com with your name, order number, and the reason for your request. We aim to respond within 2 business days.

A Note on UK Consumer Rights

As a UK-based business, your statutory rights are not affected by this policy. Nothing here limits any rights you may have under the Consumer Rights Act 2015 or other applicable UK law. For services, the 14-day right to cancel under the Consumer Contracts Regulations 2013 may apply — please consult Citizens Advice or a legal professional if you have questions about your specific rights.